Terms & Conditions
The price quoted for a Christmas tree when delivery is included in your shopping cart, includes delivery to the front door of your property of a freshly cut shaped Christmas tree. Should you require the tree to be set up, an additional charge applies.
Removal of your tree will be on one occasion of the same Christmas tree that was delivered and on one of the preset days after Christmas.
Normal Domestic Clients: We also charge extra should the tree be required to be taken beyond the front entrance to a property. The tree needs to be set up in a stand whether or not we supply the stand.
Payment for your Christmas tree and any other services must be made before delivery unless prior arrangements to the contrary have been agreed. Please refer to online store for details as to how to pay.
We deliver from late November until just before Christmas. Our Normal procedure is to deliver during a time agreed. Once you have ordered your tree on-line we will contact you and arrange a time. We do not deliver to all areas and reserve the right to refuse delivery without providing particular reasons as to why delivery has been refused.
Delivery to and collection from apartments – a surcharge applies for both delivery and collection if required. We may charge extra to deliver to certain areas that we consider uneconomical.
Changing your order before delivery – You may change the delivery date, cancel your order or alter the specifications provided we have notice by midday 12.00 pm on the day before your specified date. We reserve the right to charge you as if supplied should we receive notice after this time. The amount we may charge you could vary from the full amount or may be reduced by the amount that we are able to resell your tree.
Changing your order after delivery If having had your tree delivered you wish to change it for one of say differing height etc. We shall charge you a minimum fee of $40. However we reserve the right to refuse exchange, especially if it is to an area outside of our normal delivery zone. Any request to change your tree must be made within 24 hours of delivery. The tree must have been kept in shaded cool conditions, in water. We reserve the right to refuse exchange of your tree if it is in a poor condition. Trees will ordinarily be exchanged within 3 days of notification.
We are able to set up your tree for you. We would ordinarily use one of our stands but we will use your stand provided it is in a workable condition. We charge extra for setting up trees and these charges are as detailed on the pricing page. These prices include a set up time of 30 minutes. We reserve the right to charge you extra, at the rate of $20 per half hour or part of, should it take longer. Please note all trees are slightly different and whilst we carefully select our trees on occasion one may simply not stand up in which case we will exchange if for a similar specification tree.
We do not forward, sell or pass on any information you may have provided to us unless with your express written permission, not withstanding any legal requirements to disclose such information. We are happy to provide you with any information we have about you and we shall do so as soon as reasonably possible. All information received will be treated as strictly confidential. We do save all emails received until such time as our legal obligations are extinguished. We do not collect any personal information on our website visitors through cookies and such like. The type of information we collect includes your address, contact email, contact phone numbers and details of prior purchases. By purchasing a christmas tree from Christmas Trees Geelong we assume you have read and agreed to the above terms and conditions.